Practically and expertly for the bpo sector

Business process outsourcing (BPO) is considered one of the most important processes of modern business life. By outsourcing certain activities and operations outside the parent company, an organization is able to operate more effectively, efficiently and deliver better quality, in a shorter time. However, this means that managers should have specific competences and practical skills, which should be learned already during their studies. Since this year it can be done also in WSTiE.

BPO, WSTiEAs part of the project “Comprehensive support programme for students of the university educating practically for the BPO sector”, implemented with funds from the National Centre for Research and Development, the University College of Tourism and Ecology has decided to launch new courses aimed at third year students. All classes – in accordance with the mission and vision of the university – are conducted by practitioners of the industry, to provide participants with real knowledge, allowing them to function in the business space.

Future IT students have the opportunity to learn about programming and 3D printing, as well as website development. Students of tourism, in turn, have the opportunity to take part in classes devoted to sales and telephone customer service, as well as customer relationship management using a CRM system. The programme of each subject has been planned in such a way that after its completion the young practitioners will be ready to start their professional career in the selected sector: IT, industry, energy, logistics, B&R. During the classes we gain knowledge about sales and marketing, we learn the essence of relations both from the perspective of an entrepreneur and a consumer, we learn to look for their potential needs, identify them and find appropriate solutions for them,” says Edyta Sadzikowska, a participant of the classes devoted to CRM. Participation in the classes is an interesting experience for me, because we learn on a real IT system, which is used in a growing number of companies,” she adds.

As a result of the activities – and the implementation of the project – the students will gain skills, desired by employers, which will help them to enter the labour market more smoothly. What is important, the implemented activities will have effects exceeding the time and personal framework of the project. The modified educational programme will also be used by new students, and the gained expert experience will make it possible to adjust the offer of WSTiE to real requirements of modern business to an even greater extent.

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